{"title":"IT SUPPORT","description":"","products":[{"product_id":"assessment-repair-service","title":"Computer \u0026 Mac Diagnostic Assessment","description":"\u003cdiv style=\"margin:0 0 18px;padding:16px 18px;border:1px solid #d7e3f0;border-radius:12px;background:#f3f7fb;color:#233449\"\u003e\n\u003cstrong style=\"display:block;color:#0b2340;margin-bottom:5px\"\u003eAlready purchased your assessment?\u003c\/strong\u003e\u003cspan\u003eSend us your device details and order number using our manual intake form. We’ll match the submission to your order.\u003c\/span\u003e\u003cbr\u003e\u003ca href=\"\/pages\/repair-assessment-intake\" style=\"display:inline-block;margin-top:11px;background:#0b2340;color:#fff;text-decoration:none;padding:11px 16px;border-radius:8px;font-weight:700\"\u003eComplete the repair intake form\u003c\/a\u003e\n\u003c\/div\u003e\u003cdiv class=\"tw-catalogue\"\u003e\n\u003cstyle\u003e.tw-catalogue{--n:#0b2340;--b:#174b7a;--o:#f36b3f;--m:#62748a;color:#24364b;line-height:1.7}.tw-catalogue *{box-sizing:border-box}.tw-hero{background:linear-gradient(120deg,var(--n),var(--b));color:#fff;padding:24px;border-radius:15px;margin:0 0 20px}.tw-hero .eyebrow{color:#ffd0bd;font-size:12px;font-weight:700;letter-spacing:1px;text-transform:uppercase;margin:0 0 7px}.tw-hero h2{color:#fff;font-size:26px;line-height:1.2;margin:0 0 8px}.tw-hero p{color:#e7eef7;margin:0}.tw-content{border:1px solid #e5eaf0;border-radius:13px;padding:20px;margin-bottom:18px;overflow-wrap:anywhere}.tw-content h2,.tw-content h3,.tw-content h4{color:var(--n)}.tw-content img{max-width:100%;height:auto}.tw-contact{background:#f3f6fa;border-radius:13px;padding:18px}.tw-contact h3{color:var(--n);margin:0 0 5px}.tw-contact p{color:var(--m);margin:0 0 12px}.tw-links{display:flex;flex-wrap:wrap;gap:9px}.tw-links a{background:var(--n);color:#fff!important;text-decoration:none;padding:10px 14px;border-radius:8px;font-weight:700}.tw-links .email{background:var(--o)}@media(max-width:600px){.tw-hero{padding:19px}.tw-content{padding:15px}}\u003c\/style\u003e\n\u003cstyle\u003e\n.tw-assess{--ta-navy:#0b2340;--ta-blue:#174b7a;--ta-orange:#f36b3f;--ta-ink:#233449;--ta-muted:#64748b;color:var(--ta-ink);line-height:1.65}\n.tw-assess *{box-sizing:border-box}\n.tw-assess-hero{background:linear-gradient(125deg,#071a31,#164878);color:#fff;padding:30px 28px;border-radius:18px;margin:8px 0 24px}\n.tw-assess-hero .eyebrow{color:#b9d8f7;font-size:12px;font-weight:800;letter-spacing:1.6px;text-transform:uppercase;margin:0 0 8px}\n.tw-assess-hero h2{color:#fff;font-size:clamp(25px,4vw,36px);line-height:1.15;margin:0 0 10px}\n.tw-assess-hero p{color:#e0ebf6;margin:0;font-size:16px}\n.tw-assess-price{display:inline-block;margin-top:17px;background:var(--ta-orange);color:#fff;border-radius:999px;padding:8px 15px;font-weight:800}\n.tw-assess h3{color:var(--ta-navy);font-size:23px;line-height:1.25;margin:28px 0 12px}\n.tw-assess h4{color:var(--ta-navy);font-size:17px;margin:0 0 5px}\n.tw-assess p{margin:0 0 12px}\n.tw-assess-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:13px;margin:16px 0 24px}\n.tw-assess-card{border:1px solid #e1e8f0;border-radius:14px;padding:17px;background:#fff}\n.tw-assess-card p{color:var(--ta-muted);font-size:14px;margin:0}\n.tw-assess-number{display:inline-grid;place-items:center;width:32px;height:32px;border-radius:10px;background:#edf4fb;color:var(--ta-blue);font-weight:800;margin-bottom:10px}\n.tw-assess-steps{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin:15px 0 24px}\n.tw-assess-step{background:#f3f7fb;border-radius:14px;padding:17px}\n.tw-assess-step p{font-size:14px;color:var(--ta-muted);margin:0}\n.tw-assess-callout{background:#fff5ef;border-left:4px solid var(--ta-orange);padding:16px 18px;border-radius:10px;margin:18px 0}\n.tw-assess-callout strong{color:#8e3e22}\n.tw-assess-location{background:#f3f7fb;border-radius:14px;padding:17px;margin:12px 0}\n.tw-assess-location strong{color:var(--ta-navy)}\n.tw-assess a{color:var(--ta-blue);font-weight:700}\n.tw-assess-faq{border-top:1px solid #e5ebf2;padding:14px 0}\n.tw-assess-faq p{color:var(--ta-muted);font-size:14px;margin:4px 0 0}\n@media(max-width:640px){.tw-assess-grid,.tw-assess-steps{grid-template-columns:1fr}.tw-assess-hero{padding:24px 20px}}\n\u003c\/style\u003e\n\u003cdiv class=\"tw-assess\"\u003e\n  \u003csection class=\"tw-assess-hero\"\u003e\n    \u003cp class=\"eyebrow\"\u003eTECHWERX · Professional diagnostics\u003c\/p\u003e\n    \u003ch2\u003eFind out what's wrong before spending money on repairs.\u003c\/h2\u003e\n    \u003cp\u003eComputer or Mac not starting, running slowly, overheating or behaving unpredictably? Our technicians assess the fault, explain what we've found and provide a clear repair recommendation.\u003c\/p\u003e\n    \u003cspan class=\"tw-assess-price\"\u003e$99 one-off assessment fee\u003c\/span\u003e\n  \u003c\/section\u003e\n\n  \u003cp\u003eA good repair starts with an accurate diagnosis. Book a TECHWERX assessment for your desktop or laptop and get a clearer understanding of the problem, the options available and the likely cost before deciding what to do next.\u003c\/p\u003e\n\n  \u003ch3\u003eWhat's included in your $99 assessment?\u003c\/h3\u003e\n  \u003cdiv class=\"tw-assess-grid\"\u003e\n    \u003cdiv class=\"tw-assess-card\"\u003e\n\u003cspan class=\"tw-assess-number\"\u003e01\u003c\/span\u003e\u003ch4\u003eInitial inspection\u003c\/h4\u003e\n\u003cp\u003eWe discuss the symptoms and inspect the device's condition, startup behaviour and reported faults.\u003c\/p\u003e\n\u003c\/div\u003e\n    \u003cdiv class=\"tw-assess-card\"\u003e\n\u003cspan class=\"tw-assess-number\"\u003e02\u003c\/span\u003e\u003ch4\u003eDiagnostic testing\u003c\/h4\u003e\n\u003cp\u003eAppropriate tests to investigate likely hardware or software issues, including power, storage, memory and system faults where applicable.\u003c\/p\u003e\n\u003c\/div\u003e\n    \u003cdiv class=\"tw-assess-card\"\u003e\n\u003cspan class=\"tw-assess-number\"\u003e03\u003c\/span\u003e\u003ch4\u003eClear findings\u003c\/h4\u003e\n\u003cp\u003eWe explain what we've identified in straightforward language and outline the recommended next steps.\u003c\/p\u003e\n\u003c\/div\u003e\n    \u003cdiv class=\"tw-assess-card\"\u003e\n\u003cspan class=\"tw-assess-number\"\u003e04\u003c\/span\u003e\u003ch4\u003eUpfront repair quote\u003c\/h4\u003e\n\u003cp\u003eWhere a repair is possible, we'll provide a quote for your approval before carrying out additional repair work.\u003c\/p\u003e\n\u003c\/div\u003e\n  \u003c\/div\u003e\n\n  \u003cdiv class=\"tw-assess-callout\"\u003e\n\u003cstrong\u003eYou're in control.\u003c\/strong\u003e The $99 fee covers the assessment and diagnostic work described above. If you accept our repair quote, the $99 assessment fee will be credited towards the approved repair. Free device collection is available within 10km of Mornington, subject to booking availability. Onsite jobs more than 20km from Mornington incur a $25 travel fee. We will explain any additional costs and obtain your approval before proceeding.\u003c\/div\u003e\n\n  \u003ch3\u003eHow the service works\u003c\/h3\u003e\n  \u003cdiv class=\"tw-assess-steps\"\u003e\n    \u003cdiv class=\"tw-assess-step\"\u003e\n\u003cspan class=\"tw-assess-number\"\u003e1\u003c\/span\u003e\u003ch4\u003eBook your assessment\u003c\/h4\u003e\n\u003cp\u003ePurchase the assessment and contact us to confirm the device and the best service arrangement.\u003c\/p\u003e\n\u003c\/div\u003e\n    \u003cdiv class=\"tw-assess-step\"\u003e\n\u003cspan class=\"tw-assess-number\"\u003e2\u003c\/span\u003e\u003ch4\u003eWe assess the device\u003c\/h4\u003e\n\u003cp\u003eBring your device to our Mornington workshop or ask us about an available collection or onsite option.\u003c\/p\u003e\n\u003c\/div\u003e\n    \u003cdiv class=\"tw-assess-step\"\u003e\n\u003cspan class=\"tw-assess-number\"\u003e3\u003c\/span\u003e\u003ch4\u003eReview your options\u003c\/h4\u003e\n\u003cp\u003eWe explain the findings and provide a repair quote. Nothing further is done without your approval.\u003c\/p\u003e\n\u003c\/div\u003e\n  \u003c\/div\u003e\n\n  \u003ch3\u003eWhere can I access this service?\u003c\/h3\u003e\n  \u003cdiv class=\"tw-assess-location\"\u003e\n\u003cstrong\u003eMornington workshop\u003c\/strong\u003e\u003cbr\u003e91 Watt Rd, Mornington VIC 3934\u003cbr\u003eDevice drop-offs are welcome. Free collection is available within 10km of Mornington, subject to booking availability.\u003c\/div\u003e\n  \u003cdiv class=\"tw-assess-callout\"\u003e\n\u003cstrong\u003eCollection and onsite travel\u003c\/strong\u003e Free device collection is available within 10km of Mornington. Onsite jobs more than 20km from Mornington incur a $25 travel fee. Please contact TECHWERX to confirm availability and any applicable travel arrangements before booking.\u003c\/div\u003e\n\n  \u003cdiv class=\"tw-assess-location\"\u003e\n\u003cstrong\u003eCheltenham \/ Bayside\u003c\/strong\u003e\u003cbr\u003e1265 Nepean Hwy, Cheltenham VIC 3192\u003cbr\u003eCheltenham is an onsite service location only; there are no customer drop-offs or free collections there. Cheltenham customers can use mail-in service or arrange an onsite visit.\u003c\/div\u003e\n\n  \u003ch3\u003eFrequently asked questions\u003c\/h3\u003e\n  \u003cdiv class=\"tw-assess-faq\"\u003e\n\u003cstrong\u003eDoes the $99 include the repair?\u003c\/strong\u003e\u003cp\u003eNo. It covers the assessment and diagnostic work. If a repair is recommended, we'll provide a separate quote for your approval.\u003c\/p\u003e\n\u003c\/div\u003e\n  \u003cdiv class=\"tw-assess-faq\"\u003e\n\u003cstrong\u003eIs collection included?\u003c\/strong\u003e\u003cp\u003eFree device collection is available within 10km of Mornington, subject to booking availability. For locations outside that area, contact us to confirm availability and any applicable charges. Onsite jobs more than 20km from Mornington incur a $25 travel fee.\u003c\/p\u003e\n\u003c\/div\u003e\n  \u003cdiv class=\"tw-assess-faq\"\u003e\n\u003cstrong\u003eWhat if I decide not to go ahead with the repair?\u003c\/strong\u003e\u003cp\u003eThat's entirely your choice. If you accept our repair quote, the $99 assessment fee is credited towards the approved repair. If you choose not to proceed, the assessment fee covers the diagnostic service already provided; you are not obliged to proceed with the quoted repair.\u003c\/p\u003e\n\u003c\/div\u003e\n  \u003cdiv class=\"tw-assess-faq\"\u003e\n\u003cstrong\u003eCan you assess a device that won't turn on?\u003c\/strong\u003e\u003cp\u003eYes. Let us know what happens when you try to power it on so we can advise on the next step. If it has suffered liquid damage or a drive is making unusual clicking noises, stop using it and contact us first.\u003c\/p\u003e\n\u003c\/div\u003e\n\n  \u003cdiv class=\"tw-assess-callout\"\u003e\n\u003cstrong\u003eNeed help before booking?\u003c\/strong\u003e\u003cbr\u003eCall \u003ca href=\"tel:1300765611\"\u003e1300 765 611\u003c\/a\u003e or email \u003ca href=\"mailto:sales@techwerx.com.au\"\u003esales@techwerx.com.au\u003c\/a\u003e. Our team can help you choose the right service option.\u003c\/div\u003e\n\n\u003csection class=\"tw-content\" id=\"tw-repair-notice\" style=\"border:2px solid #174b7a;background:#f8fbff;margin-top:24px\"\u003e\n  \u003cdiv style=\"display:inline-block;background:#0b2340;color:#fff;padding:6px 11px;border-radius:6px;font-size:12px;font-weight:800;letter-spacing:.6px;margin-bottom:10px\"\u003eIMPORTANT CUSTOMER INFORMATION\u003c\/div\u003e\n  \u003ch2 style=\"color:#0b2340;margin:4px 0 8px\"\u003eRepair notice \u0026amp; how to prepare your device\u003c\/h2\u003e\n  \u003cp style=\"margin:12px 0 18px\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/5990\/1322\/files\/TECHWERX_Customer_Repair_Notice_Updated.pdf?v=1794482602\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;background:#0b2340;color:#fff;text-decoration:none;padding:11px 16px;border-radius:8px;font-weight:700\"\u003eView or download the TECHWERX Customer Repair Notice (PDF)\u003c\/a\u003e\u003c\/p\u003e\n  \u003cp\u003e\u003cstrong\u003eThis information is provided under the Australian Consumer Law.\u003c\/strong\u003e Please read it before sending or presenting your device to TECHWERX.\u003c\/p\u003e\n  \u003ch3 style=\"font-size:19px;margin-top:18px\"\u003eData loss warning\u003c\/h3\u003e\n  \u003cp\u003eDuring the process of repair, some or all of your stored data may be lost. Please ensure that you have saved this data elsewhere prior to repair.\u003c\/p\u003e\n  \u003ch3 style=\"font-size:19px;margin-top:18px\"\u003eRefurbished goods and parts notice\u003c\/h3\u003e\n  \u003cp style=\"padding:14px;background:#fff;border-left:4px solid #f36b3f;border-radius:7px;font-weight:600\"\u003eGoods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.\u003c\/p\u003e\n  \u003cp\u003eTECHWERX provides this notice before accepting a device for repair. An assessment booking is for diagnostic assessment; you decide whether to accept a repair quote. We will obtain your approval before proceeding with additional repair work.\u003c\/p\u003e\n\n  \u003ch3 style=\"font-size:19px;margin-top:20px\"\u003eWhy we may need your device password\u003c\/h3\u003e\n  \u003cp\u003eA password or suitable user account may be required so our technicians can test the repaired components and confirm the device is operating correctly. The checks depend on the repair:\u003c\/p\u003e\n  \u003cul\u003e\n    \u003cli\u003e\n\u003cstrong\u003eBroken screen:\u003c\/strong\u003e We may need access to test the webcam, screen brightness and automatic dimming.\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eLiquid damage:\u003c\/strong\u003e We may need access to test functions such as sound, keyboard, trackpad and charging.\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eLogic board repair:\u003c\/strong\u003e We may need access to test functions such as sound, keyboard, trackpad and charging.\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eNew battery:\u003c\/strong\u003e We test charging and can show you the new battery's cycle count and battery health where the device reports this information.\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eSoftware or operating system upgrade:\u003c\/strong\u003e We need an account with appropriate permissions to perform the upgrades you have authorised.\u003c\/li\u003e\n  \u003c\/ul\u003e\n  \u003ch4 style=\"color:#0b2340\"\u003ePrefer not to provide your usual password?\u003c\/h4\u003e\n  \u003cp\u003eWhere practical, create a separate temporary user account for our technicians. You may use the temporary password \u003cstrong\u003e1234\u003c\/strong\u003e for that local account. Do not reuse your personal, email or banking password. Some upgrades may require administrator permissions. Remove the temporary account or change its password after the repair is complete.\u003c\/p\u003e\n  \u003ch3 style=\"font-size:19px;margin-top:20px\"\u003eOur privacy commitment\u003c\/h3\u003e\n  \u003cp\u003eTECHWERX respects your privacy. Our technicians will not browse your personal files, photos, messages or unrelated applications. Access is used only where reasonably necessary to carry out the work you have authorised and test the repaired components against our testing standards. For an approved software or application upgrade, access may be needed to the relevant system settings or application. TECHWERX maintains strict privacy principles and our technicians are police-checked.\u003c\/p\u003e\n  \u003csection id=\"tw-apple-repair-ready\" style=\"background:#f3f7fb;border:1px solid #dce6f0;border-radius:12px;padding:17px;margin:20px 0\"\u003e\n    \u003ch3 style=\"font-size:19px;margin-top:0\"\u003eApple devices: turn on Repair or Trade In\u003c\/h3\u003e\n    \u003cp\u003eFor supported iPhone and iPad devices, Apple's \u003cstrong\u003eRepair or Trade In\u003c\/strong\u003e feature can help prepare your device for service without fully erasing it. Follow the available option on your device:\u003c\/p\u003e\n    \u003ch4 style=\"color:#0b2340\"\u003eUsing the Find My app on iPhone or iPad\u003c\/h4\u003e\n    \u003col\u003e\n      \u003cli\u003eOpen the \u003cstrong\u003eFind My\u003c\/strong\u003e app.\u003c\/li\u003e\n      \u003cli\u003eTap the \u003cstrong\u003eDevices\u003c\/strong\u003e tab and select the iPhone or iPad that needs repair.\u003c\/li\u003e\n      \u003cli\u003eUnder Settings, scroll down and tap \u003cstrong\u003eRepair or Trade In\u003c\/strong\u003e.\u003c\/li\u003e\n      \u003cli\u003eTap \u003cstrong\u003eEnable\u003c\/strong\u003e and enter your Apple Account password to authenticate.\u003c\/li\u003e\n    \u003c\/ol\u003e\n    \u003ch4 style=\"color:#0b2340\"\u003eUsing iCloud on the web\u003c\/h4\u003e\n    \u003col\u003e\n      \u003cli\u003eGo to \u003ca href=\"https:\/\/www.icloud.com\/find\" target=\"_blank\" rel=\"noopener\"\u003eiCloud Find Devices\u003c\/a\u003e and sign in with your Apple Account.\u003c\/li\u003e\n      \u003cli\u003eSelect the device that needs service.\u003c\/li\u003e\n      \u003cli\u003eChoose \u003cstrong\u003eRepair or Trade In\u003c\/strong\u003e, then select \u003cstrong\u003eEnable\u003c\/strong\u003e and authenticate with your Apple Account password if prompted.\u003c\/li\u003e\n    \u003c\/ol\u003e\n    \u003ch4 style=\"color:#0b2340\"\u003eTurn it off after the repair\u003c\/h4\u003e\n    \u003cp\u003eAfter your repair is complete, return to Find My or iCloud, select your device, choose \u003cstrong\u003eTurn Off\u003c\/strong\u003e next to Repair or Trade In, and confirm.\u003c\/p\u003e\n    \u003cp\u003e\u003cstrong\u003eImportant:\u003c\/strong\u003e The option and exact steps may vary depending on your device, software version and Apple's current service process. If Stolen Device Protection is enabled, you may need to temporarily turn it off under \u003cstrong\u003eSettings \u0026gt; Face ID \u0026amp; Passcode\u003c\/strong\u003e before changing Find My settings. Re-enable it afterwards. Do not share your Apple Account password with TECHWERX; enter it yourself on your device or Apple's official website.\u003c\/p\u003e\n  \u003c\/section\u003e\n  \u003ch3 style=\"font-size:19px;margin-top:18px\"\u003eBefore sending or dropping off your device\u003c\/h3\u003e\n  \u003cul\u003e\n    \u003cli\u003eBack up your data, photos, documents and other important files before handing over the device.\u003c\/li\u003e\n    \u003cli\u003eWhere supported, enable the manufacturer's repair mode (for example, Samsung Maintenance Mode) before sending the device.\u003c\/li\u003e\n    \u003cli\u003eWhere repair access requires it, follow our instructions for disabling Find My, Activation Lock or other security locks. Do not send passwords or passcodes by ordinary post.\u003c\/li\u003e\n    \u003cli\u003eRemove SIM cards, memory cards, cases and accessories unless they are needed to investigate the fault.\u003c\/li\u003e\n    \u003cli\u003eInclude a note with your name, order number, contact details and a clear description of the fault.\u003c\/li\u003e\n    \u003cli\u003ePack the device securely with suitable protective material. Use tracked postage and retain your lodgement receipt.\u003c\/li\u003e\n  \u003c\/ul\u003e\n  \u003ch3 style=\"font-size:19px;margin-top:18px\"\u003ePosting your device to TECHWERX\u003c\/h3\u003e\n  \u003cp\u003eCustomers may post devices to us from anywhere in Australia. Please purchase the $99 assessment first and include your order details with the device. The customer is responsible for the cost of sending the device to TECHWERX. Contact us before posting if you are unsure how to package or prepare your device.\u003c\/p\u003e\n  \u003cdiv style=\"background:#eef3f8;padding:15px;border-radius:9px;margin:12px 0\"\u003e\n    \u003cstrong style=\"color:#0b2340\"\u003eTECHWERX – PO Box 471\u003c\/strong\u003e\u003cbr\u003eMornington VIC 3931\u003cbr\u003eAustralia\n  \u003c\/div\u003e\n  \u003cp\u003e\u003cstrong\u003eWhat happens next?\u003c\/strong\u003e We assess the device and contact you with our findings and a repair quote where applicable. The $99 assessment fee is credited towards the repair if you accept our quote. If you decide not to proceed, the assessment fee covers the diagnostic work. No additional repair work will be carried out without your approval.\u003c\/p\u003e\n  \u003cp style=\"font-size:13px;color:#64748b;margin-top:14px\"\u003eThis webpage explains our process. The written repair notice will also be provided to you before TECHWERX accepts your device for repair, as required by the Australian Consumer Law.\u003c\/p\u003e\n  \u003cp style=\"font-size:13px;color:#64748b\"\u003eFor more information, visit the \u003ca href=\"https:\/\/www.accc.gov.au\/business\/problem-with-a-product-or-service-you-sold\/repair-notices\" target=\"_blank\" rel=\"noopener\"\u003eACCC repair notices guidance\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003csection class=\"tw-contact\"\u003e\u003ch3\u003eNeed help before you order or book?\u003c\/h3\u003e\n\u003cp\u003eSpeak with TECHWERX about compatibility, repair options or your booking.\u003c\/p\u003e\n\u003cdiv class=\"tw-links\"\u003e\n\u003ca href=\"tel:1300765611\"\u003eCall 1300 765 611\u003c\/a\u003e\u003ca class=\"email\" href=\"mailto:sales@techwerx.com.au\"\u003eEmail TECHWERX\u003c\/a\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"TECHWERX","offers":[{"title":"Default Title","offer_id":41458197332106,"sku":"","price":99.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/5990\/1322\/files\/techwerx-it-assessment.svg?v=1794536315"},{"product_id":"book-a-service-call-15-mins","title":"TECHWERX – Paid IT Support \u0026 Technical Advice | 15-Minute Consultation","description":"\u003cdiv class=\"tw-catalogue\"\u003e\n\u003cstyle\u003e\n.tw-catalogue{--n:#0b2340;--b:#174b7a;--o:#f36b3f;--m:#62748a;color:#24364b;line-height:1.7}\n.tw-catalogue *{box-sizing:border-box}\n.tw-hero{background:linear-gradient(120deg,var(--n),var(--b));color:#fff;padding:26px;border-radius:15px;margin:0 0 20px}\n.tw-hero .eyebrow{color:#ffd0bd;font-size:12px;font-weight:700;letter-spacing:1px;text-transform:uppercase;margin:0 0 7px}\n.tw-hero h2{color:#fff;font-size:27px;line-height:1.2;margin:0 0 9px}\n.tw-hero p{color:#e7eef7;margin:0}\n.tw-content{border:1px solid #e5eaf0;border-radius:13px;padding:21px;margin-bottom:18px;overflow-wrap:anywhere}\n.tw-content h2,.tw-content h3{color:var(--n)}\n.tw-price{font-size:28px;font-weight:800;color:var(--n);margin:8px 0}\n.tw-note{background:#fff5ef;border-left:4px solid var(--o);padding:13px 16px;border-radius:7px}\n.tw-contact{background:#f3f6fa;border-radius:13px;padding:18px}\n.tw-contact h3{color:var(--n);margin:0 0 5px}\n.tw-contact p{color:var(--m);margin:0 0 12px}\n.tw-links{display:flex;flex-wrap:wrap;gap:9px}\n.tw-links a{background:var(--n);color:#fff!important;text-decoration:none;padding:10px 14px;border-radius:8px;font-weight:700}\n.tw-links .email{background:var(--o)}\n@media(max-width:600px){.tw-hero{padding:19px}.tw-content{padding:15px}}\n\u003c\/style\u003e\n\u003csection class=\"tw-hero\"\u003e\n\u003cp class=\"eyebrow\"\u003eTECHWERX • Paid technical support\u003c\/p\u003e\n\u003ch2\u003eExpert advice. Clear answers. No guesswork.\u003c\/h2\u003e\n\u003cp\u003eBook a dedicated 15-minute phone consultation with a TECHWERX technician for practical advice about your technology issue and the best next step.\u003c\/p\u003e\n\u003c\/section\u003e\n\u003csection class=\"tw-content\"\u003e\n\u003ch2\u003e15-Minute IT Support \u0026amp; Technical Advice\u003c\/h2\u003e\n\u003cp class=\"tw-price\"\u003e$49.90 AUD\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNeed help working out what is wrong, what a repair may involve, or which option makes sense?\u003c\/strong\u003e This paid consultation gives you scheduled time with a technician instead of waiting for informal phone advice.\u003c\/p\u003e\n\u003ch3\u003eWhat we can discuss\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eApple Mac, MacBook, iPhone and iPad issues\u003c\/li\u003e\n\u003cli\u003eWindows laptops and desktop computer problems\u003c\/li\u003e\n\u003cli\u003eSamsung phones and other supported devices\u003c\/li\u003e\n\u003cli\u003eSlow performance, startup faults, error messages and connectivity issues\u003c\/li\u003e\n\u003cli\u003eRepair options, likely next steps and preliminary cost guidance\u003c\/li\u003e\n\u003cli\u003eSoftware, email, iCloud and Microsoft 365 questions\u003c\/li\u003e\n\u003cli\u003eBackups, data transfer, upgrades and compatibility advice\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eHow the consultation works\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003ePurchase this 15-minute consultation.\u003c\/li\u003e\n\u003cli\u003eArrange a suitable time for your phone appointment.\u003c\/li\u003e\n\u003cli\u003eA TECHWERX technician will call you and discuss your questions for up to 15 minutes.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cdiv class=\"tw-note\"\u003e\n\u003cstrong\u003ePlease note:\u003c\/strong\u003e The consultation fee covers scheduled phone advice for up to 15 minutes. It is not a physical device assessment, confirmed hardware diagnosis, remote-access session or repair service. Any additional troubleshooting, remote support, software configuration, data work or hands-on repairs will be quoted separately before proceeding.\u003c\/div\u003e\n\u003ch3\u003eWhat happens if you need a repair?\u003c\/h3\u003e\n\u003cp\u003eIf your device needs further attention, we can explain the available assessment and repair options. There is no obligation to proceed with a repair through TECHWERX.\u003c\/p\u003e\n\u003ch3\u003eImportant booking information\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003ePayment is required when booking.\u003c\/li\u003e\n\u003cli\u003ePlease have your device model and a clear description of the issue available for the call.\u003c\/li\u003e\n\u003cli\u003eSome faults cannot be diagnosed accurately without inspecting and testing the device.\u003c\/li\u003e\n\u003cli\u003eAny repair estimate discussed over the phone is preliminary and may change after assessment.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/section\u003e\n\u003csection class=\"tw-contact\"\u003e\n\u003ch3\u003eNeed help with your booking?\u003c\/h3\u003e\n\u003cp\u003eContact TECHWERX if you have a question about this consultation.\u003c\/p\u003e\n\u003cdiv class=\"tw-links\"\u003e\n\u003ca href=\"https:\/\/techwerx.au\/pages\/contact\"\u003eContact TECHWERX\u003c\/a\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e","brand":"TECHWERX","offers":[{"title":"Default Title","offer_id":41458200903818,"sku":"","price":49.9,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/5990\/1322\/files\/techwerx-it-consultation.svg?v=1794536324"},{"product_id":"book-a-service-call-onsite-offsite-collection","title":"Book an Onsite Service Call","description":"\u003cdiv class=\"tw-catalogue\"\u003e\n\u003cstyle\u003e\n.tw-catalogue{--tw-navy:#0b2340;--tw-blue:#174b7a;--tw-orange:#f36b3f;--tw-ink:#26384b;--tw-muted:#62748a;--tw-line:#e4eaf0;color:var(--tw-ink);font-size:16px;line-height:1.7}\n.tw-catalogue *{box-sizing:border-box}\n.tw-catalogue .tw-hero{background:linear-gradient(125deg,var(--tw-navy),var(--tw-blue));color:#fff;padding:30px;border-radius:18px;margin:0 0 22px}\n.tw-catalogue .tw-eyebrow{margin:0 0 8px;color:#ffd0bd;font-size:12px;font-weight:800;letter-spacing:1.2px;text-transform:uppercase}\n.tw-catalogue .tw-hero h2{margin:0 0 10px;color:#fff;font-size:clamp(25px,4vw,34px);line-height:1.18}\n.tw-catalogue .tw-hero p{margin:0;color:#edf4fb;max-width:760px}\n.tw-catalogue .tw-section{margin:22px 0}\n.tw-catalogue .tw-section h2{margin:0 0 12px;color:var(--tw-navy);font-size:23px;line-height:1.25}\n.tw-catalogue .tw-section h3{margin:0 0 7px;color:var(--tw-navy);font-size:18px}\n.tw-catalogue .tw-muted{color:var(--tw-muted)}\n.tw-catalogue .tw-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}\n.tw-catalogue .tw-card{border:1px solid var(--tw-line);border-radius:14px;padding:18px;background:#fff}\n.tw-catalogue .tw-card p{margin:0}\n.tw-catalogue .tw-price{font-size:25px;font-weight:800;color:var(--tw-navy);line-height:1.2;margin:5px 0}\n.tw-catalogue .tw-highlight{background:#f2f6fa;border-left:4px solid var(--tw-orange);padding:16px 18px;border-radius:10px}\n.tw-catalogue ul,.tw-catalogue ol{padding-left:22px}\n.tw-catalogue li{margin:7px 0}\n.tw-catalogue .tw-contact{background:#0b2340;color:#fff;border-radius:16px;padding:22px;margin-top:24px}\n.tw-catalogue .tw-contact h2{color:#fff;margin:0 0 6px}\n.tw-catalogue .tw-contact p{color:#e7eef7;margin:0 0 14px}\n.tw-catalogue .tw-links{display:flex;flex-wrap:wrap;gap:10px}\n.tw-catalogue .tw-links a{display:inline-block;background:#fff;color:#0b2340!important;text-decoration:none;padding:10px 15px;border-radius:9px;font-weight:800}\n.tw-catalogue .tw-links a.tw-email{background:#f36b3f;color:#fff!important}\n@media(max-width:640px){.tw-catalogue .tw-hero{padding:22px}.tw-catalogue .tw-grid{grid-template-columns:1fr}.tw-catalogue .tw-card{padding:16px}.tw-catalogue .tw-section h2{font-size:21px}}\n\u003c\/style\u003e\n\u003csection class=\"tw-hero\"\u003e\n\u003cp class=\"tw-eyebrow\"\u003eTECHWERX • Onsite IT support\u003c\/p\u003e\n\u003ch2\u003eExpert computer and technology support at your home or workplace\u003c\/h2\u003e\n\u003cp\u003eBook a qualified TECHWERX technician for practical help with computers, laptops, Wi-Fi, networks, peripherals and business technology across Bayside Melbourne and the Mornington Peninsula.\u003c\/p\u003e\n\u003c\/section\u003e\n\u003csection class=\"tw-section\"\u003e\n\u003ch2\u003eClear, upfront service pricing\u003c\/h2\u003e\n\u003cdiv class=\"tw-grid\"\u003e\n\u003cdiv class=\"tw-card\"\u003e\n\u003ch3\u003e1-hour service call\u003c\/h3\u003e\n\u003cdiv class=\"tw-price\"\u003e$168.90\u003c\/div\u003e\n\u003cp class=\"tw-muted\"\u003eInitial service hour\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"tw-card\"\u003e\n\u003ch3\u003eAdditional time\u003c\/h3\u003e\n\u003cdiv class=\"tw-price\"\u003e15-minute increments\u003c\/div\u003e\n\u003cp class=\"tw-muted\"\u003e30 minutes: $84.45 · 15 minutes: $42.25\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp class=\"tw-muted\"\u003eThe first hour is charged at the selected booking rate. Additional work is billed in 15-minute increments. If the job requires parts, specialist workshop work or additional services, we will explain the options and obtain approval before proceeding.\u003c\/p\u003e\n\u003c\/section\u003e\n\u003csection class=\"tw-section\"\u003e\n\u003ch2\u003eTravel and collection fees\u003c\/h2\u003e\n\u003cdiv class=\"tw-grid\"\u003e\n\u003cdiv class=\"tw-card\"\u003e\n\u003ch3\u003eOnsite visits within 20 km\u003c\/h3\u003e\n\u003cdiv class=\"tw-price\"\u003eNo travel fee\u003c\/div\u003e\n\u003cp class=\"tw-muted\"\u003eFor onsite service calls within 20 km of Mornington.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"tw-card\"\u003e\n\u003ch3\u003eOnsite visits beyond 20 km\u003c\/h3\u003e\n\u003cdiv class=\"tw-price\"\u003e$25 travel fee\u003c\/div\u003e\n\u003cp class=\"tw-muted\"\u003eA flat travel fee applies to onsite jobs more than 20 km from Mornington.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"tw-card\"\u003e\n\u003ch3\u003eLocal device collection\u003c\/h3\u003e\n\u003cdiv class=\"tw-price\"\u003eFree within 10 km\u003c\/div\u003e\n\u003cp class=\"tw-muted\"\u003eFree collection is available within a 10 km radius of Mornington, subject to scheduling.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"tw-card\"\u003e\n\u003ch3\u003eOutside the collection area\u003c\/h3\u003e\n\u003cp class=\"tw-muted\"\u003eContact TECHWERX to discuss collection or alternative postal repair options for locations beyond the free collection area.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp class=\"tw-muted\"\u003eDistance is measured from Mornington. Please contact us if you are unsure which service or travel fee applies to your address.\u003c\/p\u003e\n\u003c\/section\u003e\n\u003csection class=\"tw-section\"\u003e\n\u003ch2\u003eWhat we can help with onsite\u003c\/h2\u003e\n\u003cdiv class=\"tw-grid\"\u003e\n\u003cdiv class=\"tw-card\"\u003e\n\u003ch3\u003eComputer and laptop support\u003c\/h3\u003e\n\u003cp\u003eWindows PC and Mac troubleshooting, setup, performance issues, software support and user assistance.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"tw-card\"\u003e\n\u003ch3\u003eWi-Fi and network setup\u003c\/h3\u003e\n\u003cp\u003eRouter configuration, Wi-Fi coverage, mesh systems, printers, shared devices and connectivity issues.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"tw-card\"\u003e\n\u003ch3\u003eHome office and business IT\u003c\/h3\u003e\n\u003cp\u003eWorkstation setup, email configuration, user onboarding, peripherals and practical small-business IT support.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"tw-card\"\u003e\n\u003ch3\u003eData and device assistance\u003c\/h3\u003e\n\u003cp\u003eBackup guidance, data transfers, new computer setup and advice on repair or replacement options.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"tw-section\"\u003e\n\u003ch2\u003eHow your service call works\u003c\/h2\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cstrong\u003eChoose your service time.\u003c\/strong\u003e Select the booking duration and an available appointment.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWe come to you.\u003c\/strong\u003e A TECHWERX technician attends your home or workplace and assesses the issue.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWork begins with your approval.\u003c\/strong\u003e We explain the recommended work and any additional costs before proceeding.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWorkshop repairs if needed.\u003c\/strong\u003e If the issue cannot reasonably be completed onsite, we can discuss workshop assessment and suitable collection or postal options.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003c\/section\u003e\n\u003csection class=\"tw-section\"\u003e\n\u003ch2\u003eOur TECHWERX 5-point system check\u003c\/h2\u003e\n\u003cp\u003eWhere appropriate to the device and the booked work, we also check key areas that can affect reliability and security:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eSecurity:\u003c\/strong\u003e Review security software and check for common malware concerns.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePerformance:\u003c\/strong\u003e Review startup items, temporary files and general system performance.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBackups:\u003c\/strong\u003e Check backup configuration and whether recent backups appear to be running.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHardware:\u003c\/strong\u003e Inspect relevant hardware and check for manufacturer firmware or driver updates where appropriate.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSystem updates:\u003c\/strong\u003e Review important operating system and application updates.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"tw-muted\"\u003eChecks are subject to device compatibility, access, time booked and customer approval. They are not a guarantee that a device is free of faults or security threats.\u003c\/p\u003e\n\u003c\/section\u003e\n\u003csection class=\"tw-highlight\"\u003e\n\u003cstrong\u003eNeed urgent onsite assistance?\u003c\/strong\u003e\u003cbr\u003e\nCall TECHWERX to discuss your location, the issue and the next available appointment.\n\u003c\/section\u003e\n\u003csection class=\"tw-contact\"\u003e\n\u003ch2\u003eBook or speak with TECHWERX\u003c\/h2\u003e\n\u003cp\u003eNot sure whether you need an onsite visit, workshop repair or postal assessment? We can help you choose the right option.\u003c\/p\u003e\n\u003cdiv class=\"tw-links\"\u003e\n\u003ca href=\"tel:1300765611\"\u003eCall 1300 765 611\u003c\/a\u003e\u003ca class=\"tw-email\" href=\"mailto:sales@techwerx.com.au\"\u003eEmail TECHWERX\u003c\/a\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e","brand":"TECHWERX","offers":[{"title":"1 Hour","offer_id":41458201985162,"sku":"","price":168.9,"currency_code":"AUD","in_stock":true},{"title":"30 Minutes","offer_id":42977787150474,"sku":"","price":84.45,"currency_code":"AUD","in_stock":true},{"title":"15 Minutes","offer_id":42977787183242,"sku":"","price":42.25,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/5990\/1322\/files\/techwerx-it-onsite-call.svg?v=1794536319"},{"product_id":"complete-system-wipe-fresh-start-service","title":"Complete System Wipe and Fresh Start Service","description":"\u003cstyle\u003e\n.tw-fresh{--navy:#0b2545;--blue:#164b7a;--orange:#f36b3f;--ink:#172b3d;--muted:#526477;--line:#dce5ee;color:var(--ink);font-family:inherit;line-height:1.68}\n.tw-fresh *{box-sizing:border-box}.tw-fresh a{overflow-wrap:anywhere}\n.tw-fresh-hero{background:linear-gradient(125deg,#06172d,#0d3159 65%,#174a7b);color:#fff;padding:clamp(22px,4vw,38px);border-radius:18px;margin:0 0 18px}\n.tw-fresh-hero .tw-eyebrow{color:#b9d8f7;font-size:.78rem;font-weight:800;letter-spacing:.12em;text-transform:uppercase;margin:0 0 8px}\n.tw-fresh-hero h2{color:#fff!important;font-size:clamp(1.5rem,3vw,2.2rem);line-height:1.15;margin:0 0 9px}\n.tw-fresh-hero p{color:#e2edf7;margin:0;max-width:850px}\n.tw-fresh-row{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;margin:16px 0}\n.tw-fresh-card{border:1px solid var(--line);border-radius:15px;padding:18px;background:#fff;box-shadow:0 6px 20px rgba(11,37,69,.045)}\n.tw-fresh-card h3{color:var(--navy);font-size:1.12rem;margin:0 0 8px}.tw-fresh-card p{color:var(--muted);margin:0 0 9px}\n.tw-fresh-card ul,.tw-fresh-card ol{padding-left:21px;margin:9px 0 0}.tw-fresh-card li{margin:6px 0}\n.tw-fresh-alert{border-left:4px solid var(--orange);background:#fff5ef;border-radius:10px;padding:14px 16px;margin:15px 0}\n.tw-fresh-contact{background:#f3f7fb;border:1px solid var(--line);border-radius:15px;padding:18px;margin-top:16px}\n.tw-fresh-contact h3{color:var(--navy);margin:0 0 6px}.tw-fresh-contact p{color:var(--muted);margin:0 0 12px}\n.tw-fresh-buttons{display:flex;flex-wrap:wrap;gap:9px}\n.tw-fresh-buttons a{background:var(--navy);color:#fff!important;text-decoration:none;padding:10px 14px;border-radius:9px;font-weight:700}\n.tw-fresh-buttons a.alt{background:var(--orange)}\n@media(max-width:640px){.tw-fresh-row{grid-template-columns:1fr}.tw-fresh-card{padding:16px}.tw-fresh-hero{border-radius:14px}}\n\u003c\/style\u003e\n\u003cdiv class=\"tw-fresh\"\u003e\n\u003csection class=\"tw-fresh-hero\"\u003e\u003cp class=\"tw-eyebrow\"\u003eTECHWERX · Windows and Mac service\u003c\/p\u003e\n\u003ch2\u003eComplete System Wipe and Fresh Start Service\u003c\/h2\u003e\n\u003cp\u003eA clean operating system installation for a slow, cluttered or compromised computer, with the service steps and data handling agreed before work begins.\u003c\/p\u003e\u003c\/section\u003e\n\u003cdiv class=\"tw-fresh-row\"\u003e\n\u003csection class=\"tw-fresh-card\"\u003e\u003ch3\u003eWhat the service can include\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eAssessment of the computer and its storage condition.\u003c\/li\u003e\n\u003cli\u003eDrive wipe or operating system reinstallation, as agreed for your device and intended use.\u003c\/li\u003e\n\u003cli\u003eSupported Windows or macOS installation, drivers and essential system updates, subject to device compatibility and software licensing.\u003c\/li\u003e\n\u003cli\u003eBasic setup and stability checks after installation.\u003c\/li\u003e\n\u003cli\u003eFile backup or transfer only when requested, technically possible and agreed before the wipe.\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\n\u003csection class=\"tw-fresh-card\"\u003e\u003ch3\u003eImportant before booking\u003c\/h3\u003e\n\u003cdiv class=\"tw-fresh-alert\"\u003e\n\u003cstrong\u003eA complete wipe permanently deletes data on the selected drive.\u003c\/strong\u003e Backups and file recovery are not guaranteed. If you need files retained, tell us before the service and wait for confirmation that a backup can be completed.\u003c\/div\u003e\n\u003cp\u003eFor a device you are selling or donating, specify that no personal files should be restored after wiping. We’ll confirm which drive and operating system are included.\u003c\/p\u003e\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"tw-fresh-row\"\u003e\n\u003csection class=\"tw-fresh-card\"\u003e\u003ch3\u003eGood fit for\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eComputers slowed by software issues or accumulated unwanted applications.\u003c\/li\u003e\n\u003cli\u003eOperating system problems that may be resolved with a clean installation.\u003c\/li\u003e\n\u003cli\u003ePreparing a device for a new owner, after confirming the wipe scope.\u003c\/li\u003e\n\u003cli\u003eReinstalling a supported operating system after hardware repair.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eHardware faults, failing drives, malware cleanup beyond a clean install, software licences and third-party applications may require separate assessment or charges.\u003c\/p\u003e\u003c\/section\u003e\n\u003csection class=\"tw-fresh-card\"\u003e\u003ch3\u003eHow it works\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003eOrder the service and contact us with your computer model and requirements.\u003c\/li\u003e\n\u003cli\u003eWe confirm compatibility, wipe scope, any backup request and additional costs before starting.\u003c\/li\u003e\n\u003cli\u003eWe complete the approved work, install the agreed operating system and run basic checks.\u003c\/li\u003e\n\u003cli\u003eWe contact you when the computer is ready for collection or return.\u003c\/li\u003e\n\u003c\/ol\u003e\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"tw-fresh-contact\"\u003e\n\u003ch3\u003eCollection, mail-in and support\u003c\/h3\u003e\n\u003cp\u003eFree collection is available only within 10 km of the Mornington office. Cheltenham is mail-in or onsite service only; customer drop-offs and free collection are not available there. Onsite service beyond 20 km attracts a $25 travel fee; confirm availability and any fee before booking. Mail-in address: TECHWERX, PO Box 471, Mornington VIC 3931.\u003c\/p\u003e\n\u003cp\u003eQuestions about compatibility or data handling? Contact us before ordering.\u003c\/p\u003e\n\u003cdiv class=\"tw-fresh-buttons\"\u003e\n\u003ca href=\"tel:1300765611\"\u003eCall 1300 765 611\u003c\/a\u003e\u003ca class=\"alt\" href=\"mailto:sales@techwerx.com.au\"\u003eEmail TECHWERX\u003c\/a\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"TECHWERX","offers":[{"title":"Default Title","offer_id":41458203066506,"sku":"","price":299.99,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/5990\/1322\/files\/techwerx-it-fresh-start.svg?v=1794536346"},{"product_id":"same-day-weekend-service-fee","title":"Same Day \/ Weekend Service Fee","description":"\u003cdiv class=\"tw-catalogue\"\u003e\n\u003cstyle\u003e.tw-catalogue{--n:#0b2340;--b:#174b7a;--o:#f36b3f;--m:#62748a;color:#24364b;line-height:1.7}.tw-catalogue *{box-sizing:border-box}.tw-hero{background:linear-gradient(120deg,var(--n),var(--b));color:#fff;padding:24px;border-radius:15px;margin:0 0 20px}.tw-hero .eyebrow{color:#ffd0bd;font-size:12px;font-weight:700;letter-spacing:1px;text-transform:uppercase;margin:0 0 7px}.tw-hero h2{color:#fff;font-size:26px;line-height:1.2;margin:0 0 8px}.tw-hero p{color:#e7eef7;margin:0}.tw-content{border:1px solid #e5eaf0;border-radius:13px;padding:20px;margin-bottom:18px;overflow-wrap:anywhere}.tw-content h2,.tw-content h3,.tw-content h4{color:var(--n)}.tw-content img{max-width:100%;height:auto}.tw-contact{background:#f3f6fa;border-radius:13px;padding:18px}.tw-contact h3{color:var(--n);margin:0 0 5px}.tw-contact p{color:var(--m);margin:0 0 12px}.tw-links{display:flex;flex-wrap:wrap;gap:9px}.tw-links a{background:var(--n);color:#fff!important;text-decoration:none;padding:10px 14px;border-radius:8px;font-weight:700}.tw-links .email{background:var(--o)}@media(max-width:600px){.tw-hero{padding:19px}.tw-content{padding:15px}}\u003c\/style\u003e\n\u003csection class=\"tw-hero\"\u003e\u003cp class=\"eyebrow\"\u003eTECHWERX • Melbourne\u003c\/p\u003e\n\u003ch2\u003eProduct details \u0026amp; expert support\u003c\/h2\u003e\n\u003cp\u003eReview the information below. Contact our team if you need help confirming compatibility or choosing the right service.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"tw-content\"\u003e\u003cp data-mce-fragment=\"1\"\u003eComputer Broken and it’s Urgent we provide same day and weekend service.  \u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"tw-contact\"\u003e\u003ch3\u003eNeed help before you order or book?\u003c\/h3\u003e\n\u003cp\u003eSpeak with TECHWERX about compatibility, repair options or your booking.\u003c\/p\u003e\n\u003cdiv class=\"tw-links\"\u003e\n\u003ca href=\"tel:1300765611\"\u003eCall 1300 765 611\u003c\/a\u003e\u003ca class=\"email\" href=\"mailto:sales@techwerx.com.au\"\u003eEmail TECHWERX\u003c\/a\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"TECHWERX","offers":[{"title":"Default Title","offer_id":44013965279370,"sku":null,"price":50.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/5990\/1322\/files\/techwerx-it-same-day.svg?v=1794536331"},{"product_id":"windows-11-upgrade-from-windows-10","title":"Windows 11 Upgrade and System Compatibility Service","description":"\u003cdiv class=\"tw-catalogue\"\u003e\n\u003cstyle\u003e.tw-catalogue{--n:#0b2340;--b:#174b7a;--o:#f36b3f;--m:#62748a;color:#24364b;line-height:1.7}.tw-catalogue *{box-sizing:border-box}.tw-hero{background:linear-gradient(120deg,var(--n),var(--b));color:#fff;padding:24px;border-radius:15px;margin:0 0 20px}.tw-hero .eyebrow{color:#ffd0bd;font-size:12px;font-weight:700;letter-spacing:1px;text-transform:uppercase;margin:0 0 7px}.tw-hero h2{color:#fff;font-size:26px;line-height:1.2;margin:0 0 8px}.tw-hero p{color:#e7eef7;margin:0}.tw-content{border:1px solid #e5eaf0;border-radius:13px;padding:20px;margin-bottom:18px;overflow-wrap:anywhere}.tw-content h2,.tw-content h3,.tw-content h4{color:var(--n)}.tw-content img{max-width:100%;height:auto}.tw-contact{background:#f3f6fa;border-radius:13px;padding:18px}.tw-contact h3{color:var(--n);margin:0 0 5px}.tw-contact p{color:var(--m);margin:0 0 12px}.tw-links{display:flex;flex-wrap:wrap;gap:9px}.tw-links a{background:var(--n);color:#fff!important;text-decoration:none;padding:10px 14px;border-radius:8px;font-weight:700}.tw-links .email{background:var(--o)}@media(max-width:600px){.tw-hero{padding:19px}.tw-content{padding:15px}}\u003c\/style\u003e\n\u003csection class=\"tw-hero\"\u003e\u003cp class=\"eyebrow\"\u003eTECHWERX • Melbourne\u003c\/p\u003e\n\u003ch2\u003eProduct details \u0026amp; expert support\u003c\/h2\u003e\n\u003cp\u003eReview the information below. Contact our team if you need help confirming compatibility or choosing the right service.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"tw-content\"\u003e\u003ch3\u003e\u003cb\u003eUpgrade Your PC Safely Before Windows 10 Reaches End of Support\u003c\/b\u003e\u003c\/h3\u003e\n\u003cblockquote\u003e\n\u003cp\u003e\u003cb\u003eIs your Windows 10 computer getting slow, showing upgrade warnings, or failing health checks?\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eWith Microsoft ending support and security updates for Windows 10, upgrading to \u003cb\u003eWindows 11\u003c\/b\u003e is essential to keep your computer fast, secure, and compatible with modern software. At TechWerx, we handle the entire process—checking hardware compatibility, backing up your files, and performing a seamless transition.\u003c\/p\u003e\n\u003c\/blockquote\u003e\n\u003ch2\u003e🛠️ What’s Included in Our Windows 11 Upgrade Service\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e♻️ \u003cb\u003eBypass RAM \u0026amp; TPM 2.0 Restrictions:\u003c\/b\u003e We use a specialized, optimized build of Windows 11 that safely bypasses artificial TPM 2.0 and strict RAM requirements—\u003cb\u003esaving perfectly good laptops and desktops from ending up in landfill.\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e🔍 \u003cb\u003eFull Hardware \u0026amp; System Audit:\u003c\/b\u003e We inspect your processor, drive health, and system specs to ensure your older machine can run Windows 11 smoothly and reliably.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e🔒 \u003cb\u003eComplete Data Protection:\u003c\/b\u003e Your photos, files, bookmarks, and software data are safely backed up before any system modifications take place.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e⚡ \u003cb\u003eIn-Place Upgrade or Fresh Installation:\u003c\/b\u003e Depending on system health, we perform a seamless upgrade that keeps your programs intact or a clean install for peak speed.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e🛡️ \u003cb\u003eSecurity \u0026amp; Optimization Tweaks:\u003c\/b\u003e Complete driver updates, software activation, privacy settings setup, and removal of unnecessary bloatware.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e🧼 \u003cb\u003eComplimentary Cleaning:\u003c\/b\u003e Free physical dust cleanup to keep your refreshed PC running cool and quiet.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003e🎯 Why Upgrade to Windows 11 Now?\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eSave Money \u0026amp; Reduce E-Waste:\u003c\/b\u003e Extend the life of your existing PC without being forced to buy brand-new hardware just to satisfy Microsoft's artificial limits.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eEssential Security Updates:\u003c\/b\u003e Protect your banking details, personal data, and business files against emerging cyber threats.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eModernized Performance:\u003c\/b\u003e Enjoy faster boot times, enhanced memory management, and a clean, modern interface with snap layouts.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003e⚡ How It Works (3 Easy Steps)\u003c\/h2\u003e\n\u003col start=\"1\"\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eBook or Drop Off:\u003c\/b\u003e Schedule your service online, drop your PC at the Mornington workshop. Cheltenham customers can use mail-in service or arrange onsite service. Free collection is available only within 10 km of Mornington.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eCustom Bypass \u0026amp; Upgrade:\u003c\/b\u003e Our technicians back up your data, apply our specialized Windows 11 installation image, and optimize your system drivers.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003ePick Up Ready to Go:\u003c\/b\u003e Retrieve your upgraded computer with all your files safe, running modern software on your trusted machine.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch2\u003e🛡️ The TechWerx Life-Extension Guarantee\u003c\/h2\u003e\n\u003cblockquote\u003e\n\u003cp\u003e\u003cb\u003eNot sure if your older PC will perform well?\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eIf our initial assessment shows your hardware is too legacy to offer a smooth, usable Windows 11 experience—even with our specialized bypass—we'll consult with you \u003ci\u003ebefore\u003c\/i\u003e proceeding so you never pay for an upgrade that doesn't deliver fast results.\u003c\/p\u003e\n\u003c\/blockquote\u003e\n\u003ch3\u003eReady to Give Your Old Computer a Second Life?\u003c\/h3\u003e\n\u003cp\u003e📞 \u003cb\u003eCall our direct line: 1300 765 611\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e✉️ \u003cb\u003eEmail:\u003c\/b\u003e sales@techwerx.com.au\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"tw-contact\"\u003e\u003ch3\u003eNeed help before you order or book?\u003c\/h3\u003e\n\u003cp\u003eSpeak with TECHWERX about compatibility, repair options or your booking.\u003c\/p\u003e\n\u003cdiv class=\"tw-links\"\u003e\n\u003ca href=\"tel:1300765611\"\u003eCall 1300 765 611\u003c\/a\u003e\u003ca class=\"email\" href=\"mailto:sales@techwerx.com.au\"\u003eEmail TECHWERX\u003c\/a\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"TECHWERX","offers":[{"title":"Default Title","offer_id":47439093268618,"sku":null,"price":299.99,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/5990\/1322\/files\/techwerx-it-windows-upgrade.svg?v=1794536354"},{"product_id":"urgent-remote-support-with-same-day-service-fee","title":"Urgent Remote Support with Same Day Service Fee","description":"\u003cdiv class=\"tw-catalogue\"\u003e\n\u003cstyle\u003e.tw-catalogue{--n:#0b2340;--b:#174b7a;--o:#f36b3f;--m:#62748a;color:#24364b;line-height:1.7}.tw-catalogue *{box-sizing:border-box}.tw-hero{background:linear-gradient(120deg,var(--n),var(--b));color:#fff;padding:24px;border-radius:15px;margin:0 0 20px}.tw-hero .eyebrow{color:#ffd0bd;font-size:12px;font-weight:700;letter-spacing:1px;text-transform:uppercase;margin:0 0 7px}.tw-hero h2{color:#fff;font-size:26px;line-height:1.2;margin:0 0 8px}.tw-hero p{color:#e7eef7;margin:0}.tw-content{border:1px solid #e5eaf0;border-radius:13px;padding:20px;margin-bottom:18px;overflow-wrap:anywhere}.tw-content h2,.tw-content h3,.tw-content h4{color:var(--n)}.tw-content img{max-width:100%;height:auto}.tw-contact{background:#f3f6fa;border-radius:13px;padding:18px}.tw-contact h3{color:var(--n);margin:0 0 5px}.tw-contact p{color:var(--m);margin:0 0 12px}.tw-links{display:flex;flex-wrap:wrap;gap:9px}.tw-links a{background:var(--n);color:#fff!important;text-decoration:none;padding:10px 14px;border-radius:8px;font-weight:700}.tw-links .email{background:var(--o)}@media(max-width:600px){.tw-hero{padding:19px}.tw-content{padding:15px}}\u003c\/style\u003e\n\u003csection class=\"tw-hero\"\u003e\u003cp class=\"eyebrow\"\u003eTECHWERX • Melbourne\u003c\/p\u003e\n\u003ch2\u003eProduct details \u0026amp; expert support\u003c\/h2\u003e\n\u003cp\u003eReview the information below. Contact our team if you need help confirming compatibility or choosing the right service.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"tw-content\"\u003e\u003cp\u003eGet fast, professional tech help when you can't afford to wait. Designed for urgent troubleshooting, after-hours emergencies, and weekend crises, our Priority Remote Support connects a certified Techwerx technician directly to your screen to resolve issues quickly and securely.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eWhat’s Included\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003ePriority Queue Placement:\u003c\/b\u003e Bypasses standard booking queues for same-day triage.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003e15 Minutes of Dedicated Remote Support:\u003c\/b\u003e Quick fixes for software errors, email disruptions, printer disconnects, malware pop-ups, or system lockouts. Additional time is $49.00 per 15 minutes. \u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eSecure Screen-Share Session:\u003c\/b\u003e Encrypted, one-time remote connection—you stay in control the entire time.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eCoverage Outside Standard Hours:\u003c\/b\u003e Valid for urgent daytime requests, evenings after 5:00 PM, and weekends.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eWhen to Book This Service\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003eCritical software or system crashes blocking your workday\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eUrgent printer, network, or cloud access failures before a deadline\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eEmail delivery or login emergencies after business hours\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eImmediate diagnosis of sudden malware warnings or system freezes\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eHow It Works\u003c\/b\u003e\u003c\/p\u003e\n\u003col start=\"1\"\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eBook \u0026amp; Checkout:\u003c\/b\u003e Complete your payment to lock in your priority queue spot.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/anydesk.com\/en\/downloads\/mac-os\"\u003e\u003cb\u003eDownload the Remote Client:\u003c\/b\u003e Follow the simple link sent to your email to launch our secure remote tool.\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eConnect with a Tech:\u003c\/b\u003e A Techwerx specialist logs in, diagnoses the problem, and gets you back up and running.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cb\u003eImportant Service Details\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003eThe $50 priority fee covers urgent intake, after-hours dispatch, and your initial 15-minute diagnostic\/troubleshooting block.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eIf your issue requires extended repairs, additional time is billed in standard 15-minute increments with your prior approval before work continues.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eRequires an active, stable internet connection on the target device.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"tw-contact\"\u003e\u003ch3\u003eNeed help before you order or book?\u003c\/h3\u003e\n\u003cp\u003eSpeak with TECHWERX about compatibility, repair options or your booking.\u003c\/p\u003e\n\u003cdiv class=\"tw-links\"\u003e\n\u003ca href=\"tel:1300765611\"\u003eCall 1300 765 611\u003c\/a\u003e\u003ca class=\"email\" href=\"mailto:sales@techwerx.com.au\"\u003eEmail TECHWERX\u003c\/a\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"TECHWERX","offers":[{"title":"Default Title","offer_id":50194685001866,"sku":null,"price":99.9,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/5990\/1322\/files\/techwerx-it-urgent-remote.svg?v=1794536337"},{"product_id":"remote-support","title":"Remote Support","description":"\u003cdiv class=\"tw-catalogue\"\u003e\n\u003cstyle\u003e.tw-catalogue{--n:#0b2340;--b:#174b7a;--o:#f36b3f;--m:#62748a;color:#24364b;line-height:1.7}.tw-catalogue *{box-sizing:border-box}.tw-hero{background:linear-gradient(120deg,var(--n),var(--b));color:#fff;padding:24px;border-radius:15px;margin:0 0 20px}.tw-hero .eyebrow{color:#ffd0bd;font-size:12px;font-weight:700;letter-spacing:1px;text-transform:uppercase;margin:0 0 7px}.tw-hero h2{color:#fff;font-size:26px;line-height:1.2;margin:0 0 8px}.tw-hero p{color:#e7eef7;margin:0}.tw-content{border:1px solid #e5eaf0;border-radius:13px;padding:20px;margin-bottom:18px;overflow-wrap:anywhere}.tw-content h2,.tw-content h3,.tw-content h4{color:var(--n)}.tw-content img{max-width:100%;height:auto}.tw-contact{background:#f3f6fa;border-radius:13px;padding:18px}.tw-contact h3{color:var(--n);margin:0 0 5px}.tw-contact p{color:var(--m);margin:0 0 12px}.tw-links{display:flex;flex-wrap:wrap;gap:9px}.tw-links a{background:var(--n);color:#fff!important;text-decoration:none;padding:10px 14px;border-radius:8px;font-weight:700}.tw-links .email{background:var(--o)}@media(max-width:600px){.tw-hero{padding:19px}.tw-content{padding:15px}}\u003c\/style\u003e\n\u003csection class=\"tw-hero\"\u003e\u003cp class=\"eyebrow\"\u003eTECHWERX • Melbourne\u003c\/p\u003e\n\u003ch2\u003eProduct details \u0026amp; expert support\u003c\/h2\u003e\n\u003cp\u003eReview the information below. Contact our team if you need help confirming compatibility or choosing the right service.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"tw-content\"\u003e\u003cp\u003e\u003cb\u003eProduct Title:\u003c\/b\u003e Standard Remote IT Support (15-Minute Block)\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003ePrice:\u003c\/b\u003e $49.90 AUD \u003c\/p\u003e\n\u003cp\u003eFast, pay-as-you-go IT support during standard business hours. Purchase precisely the time you need for non-urgent fixes, system maintenance, and everyday troubleshooting without locked-in contracts.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eWhat’s Included\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003e15 Minutes of One-on-One Remote Assistance:\u003c\/b\u003e Targeted support for routine software glitches, configuration changes, or general tech queries.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eEncrypted, One-Time Connection:\u003c\/b\u003e Safe, temporary screen-sharing—you can watch the technician work and end the session at any moment.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eStackable Time Blocks:\u003c\/b\u003e Need 30 or 45 minutes? Simply increase the quantity at checkout to cover larger jobs.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eIdeal For\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003eRoutine email account setup or password updates\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eSetting up new printers, scanners, or peripheral devices\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eRemoving minor adware, browser hijackers, or unwanted bloatware\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eInstalling software patches, updates, and driver fixes\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eGeneral computer tune-ups and basic optimization\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eHow It Works\u003c\/b\u003e\u003c\/p\u003e\n\u003col start=\"1\"\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003ePurchase Your Block:\u003c\/b\u003e Select your required time and complete checkout.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eSchedule \u0026amp; Connect:\u003c\/b\u003e Use the booking confirmation link to launch our secure remote client during standard operating hours (Monday–Friday, 9:00 AM – 5:00 PM).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/anydesk.com\/en\/downloads\/mac-os\"\u003e\u003cb\u003eDownload the Remote Client:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eFollow the simple link sent to your email to launch our secure remote tool.\u003c\/a\u003e\u003cmeta charset=\"utf-8\"\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eProblem Solved:\u003c\/b\u003e A Techwerx technician handles the fix directly while you watch.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cb\u003eImportant Service Details\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003eValid for standard business hours only (9:00 AM – 5:00 PM AEST, Monday through Friday).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eUnused minutes do not roll over to future dates.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eFor after-hours, weekend, or urgent same-day turnaround, please book our \u003ca href=\"https:\/\/techwerx.au\/products\/urgent-remote-support-with-same-day-service-fee\"\u003e\u003cb\u003ePriority Remote Support\u003c\/b\u003e.\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eRequires a functioning broadband internet connection on the affected machine.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"tw-contact\"\u003e\u003ch3\u003eNeed help before you order or book?\u003c\/h3\u003e\n\u003cp\u003eSpeak with TECHWERX about compatibility, repair options or your booking.\u003c\/p\u003e\n\u003cdiv class=\"tw-links\"\u003e\n\u003ca href=\"tel:1300765611\"\u003eCall 1300 765 611\u003c\/a\u003e\u003ca class=\"email\" href=\"mailto:sales@techwerx.com.au\"\u003eEmail TECHWERX\u003c\/a\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"TECHWERX","offers":[{"title":"Default Title","offer_id":50194711543946,"sku":null,"price":49.9,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/5990\/1322\/files\/techwerx-it-remote-support.svg?v=1794536341"},{"product_id":"book-a-service-call-onsite-offsite-collection-30-mins","title":"Book a service Call Onsite Simple Issue 30 mins","description":"\u003cdiv class=\"tw-catalogue\"\u003e\n\u003cstyle\u003e.tw-catalogue{--n:#0b2340;--b:#174b7a;--o:#f36b3f;--m:#62748a;color:#24364b;line-height:1.7}.tw-catalogue *{box-sizing:border-box}.tw-hero{background:linear-gradient(120deg,var(--n),var(--b));color:#fff;padding:24px;border-radius:15px;margin:0 0 20px}.tw-hero .eyebrow{color:#ffd0bd;font-size:12px;font-weight:700;letter-spacing:1px;text-transform:uppercase;margin:0 0 7px}.tw-hero h2{color:#fff;font-size:26px;line-height:1.2;margin:0 0 8px}.tw-hero p{color:#e7eef7;margin:0}.tw-content{border:1px solid #e5eaf0;border-radius:13px;padding:20px;margin-bottom:18px;overflow-wrap:anywhere}.tw-content h2,.tw-content h3,.tw-content h4{color:var(--n)}.tw-content img{max-width:100%;height:auto}.tw-contact{background:#f3f6fa;border-radius:13px;padding:18px}.tw-contact h3{color:var(--n);margin:0 0 5px}.tw-contact p{color:var(--m);margin:0 0 12px}.tw-links{display:flex;flex-wrap:wrap;gap:9px}.tw-links a{background:var(--n);color:#fff!important;text-decoration:none;padding:10px 14px;border-radius:8px;font-weight:700}.tw-links .email{background:var(--o)}@media(max-width:600px){.tw-hero{padding:19px}.tw-content{padding:15px}}\u003c\/style\u003e\n\u003csection class=\"tw-hero\"\u003e\u003cp class=\"eyebrow\"\u003eTECHWERX • Melbourne\u003c\/p\u003e\n\u003ch2\u003eProduct details \u0026amp; expert support\u003c\/h2\u003e\n\u003cp\u003eReview the information below. Contact our team if you need help confirming compatibility or choosing the right service.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"tw-content\"\u003e\u003ch3\u003e\u003cb\u003eProfessional Hands-On Tech Support — Direct to Your Home or Business\u003c\/b\u003e\u003c\/h3\u003e\n\u003cblockquote\u003e\n\u003cp\u003e\u003cb\u003eNeed expert tech help at your location or hands-off hardware pickup?\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eBook an experienced technician to come directly to you across Bayside Melbourne and the Mornington Peninsula. We diagnose and resolve network, hardware, and software issues on-location or safely collect your device for bench repairs.\u003c\/p\u003e\n\u003c\/blockquote\u003e\n\u003ch2\u003e💳 Transparent Hourly Pricing\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eBase Rate:\u003c\/b\u003e \u003cb\u003e$168.90 per hour\u003c\/b\u003e (billed in 15-minute increments after the first hour).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eOnsite Resolution:\u003c\/b\u003e If the issue can be fixed at your desk or home, we resolve it right then and there.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eOffsite Collection:\u003c\/b\u003e For complex board repairs, deep liquid-damage cleaning, or lengthy data extractions, we transport your device to our service lab—\u003cb\u003eno extra transit fee\u003c\/b\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003e🛠️ What We Handle Onsite\u003c\/h2\u003e\n\u003cp\u003eOur mobile technicians come equipped to tackle a wide range of technical issues on the spot:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eHome \u0026amp; Office Network Setup:\u003c\/b\u003e Wi-Fi dead zone fixes, router setup, printer connections, and mesh network optimization.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eNew PC\/Mac Deployment:\u003c\/b\u003e System migration, cloud backups, and email integration.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eHardware \u0026amp; Peripheral Troubleshooting:\u003c\/b\u003e External monitors, NAS storage setup, and workstation cable management.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eSmall Business IT Support:\u003c\/b\u003e Server connections, employee onboarding setup, and network security reviews.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003e📦 How Offsite Collection Works\u003c\/h2\u003e\n\u003cp\u003eWhen an issue requires specialized lab equipment (like micro-soldering, cleanroom data recovery, or overnight stress testing):\u003c\/p\u003e\n\u003col start=\"1\"\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eOnsite Pick-Up:\u003c\/b\u003e Our technician logs the device details and safely packs your unit for transit.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eLab Assessment \u0026amp; Repair:\u003c\/b\u003e Your device undergoes detailed diagnostics in our dedicated workshop.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eUpfront Quote Approval:\u003c\/b\u003e If additional parts or lab hours are required beyond the initial visit, you receive a fixed quote before we proceed.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eHand-Delivered Back to You:\u003c\/b\u003e We bring your repaired computer straight back and reconnect everything so it's ready to use.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch2\u003e⚡ How It Works (3 Simple Steps)\u003c\/h2\u003e\n\u003col start=\"1\"\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eBook Your Arrival Window:\u003c\/b\u003e Choose a date and time slot that suits your schedule.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eTechnician Arrives:\u003c\/b\u003e Our specialist inspects your setup, assesses the issue, and gets to work.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003eProblem Solved:\u003c\/b\u003e Pay easily on-location via card or receive an automated invoice.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003cp\u003e\u003cb\u003eTechWerx: More Than a Quick Fix.\u003c\/b\u003e\u003cb\u003eOur Signature 5-Point Check, Included on Every Service Call.\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWhen you call TechWerx for a specific issue,\u003c\/span\u003e\u003cspan\u003e we don't just solve that one problem.\u003c\/span\u003e\u003cspan\u003e We believe in providing complete peace of mind.\u003c\/span\u003e\u003cspan\u003e That’s why we invest extra time in your system to deliver added value and proactive care.\u003c\/span\u003e\u003cspan\u003e No matter the reason for our visit,\u003c\/span\u003e\u003cspan\u003e we perform our comprehensive 5-Point Check to ensure your entire system is running optimally and is fully protected.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe check and optimize:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003e1. Cyber Security Protection.\u003c\/b\u003e\u003cspan\u003e We don’t just address immediate issues; we harden your system against future threats.\u003c\/span\u003e\u003cspan\u003e Our check verifies your antivirus is active and properly configured,\u003c\/span\u003e\u003cspan\u003e and we run deep scans to detect and eliminate any hidden malware,\u003c\/span\u003e\u003cspan\u003e spyware,\u003c\/span\u003e\u003cspan\u003e or adware.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003e2. Tune-Up.\u003c\/b\u003e\u003cspan\u003e We optimize your machine for performance.\u003c\/span\u003e\u003cspan\u003e By cleaning up temporary files,\u003c\/span\u003e\u003cspan\u003e removing bloatware,\u003c\/span\u003e\u003cspan\u003e and managing startup programs,\u003c\/span\u003e\u003cspan\u003e we restore speed and improve efficiency,\u003c\/span\u003e\u003cspan\u003e ensuring your system runs at its peak capability.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003e3. Backup Check.\u003c\/b\u003e\u003cspan\u003e Your data is irreplaceable.\u003c\/span\u003e\u003cspan\u003e We confirm that your chosen backup solutions (whether cloud or local) are actively running and that recent backups are successful and complete,\u003c\/span\u003e\u003cspan\u003e protecting you against data loss.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003e4. Hardware Update \u0026amp; Check.\u003c\/b\u003e\u003cspan\u003e Software isn't everything.\u003c\/span\u003e\u003cspan\u003e We visually inspect critical components for signs of failure and,\u003c\/span\u003e\u003cspan\u003e crucially,\u003c\/span\u003e\u003cspan\u003e check for any available firmware or BIOS updates from the hardware manufacturer,\u003c\/span\u003e\u003cspan\u003e ensuring maximum hardware stability and performance.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cb\u003e5. System Updates.\u003c\/b\u003e\u003cspan\u003e Vulnerabilities are the easiest entry point for exploits.\u003c\/span\u003e\u003cspan\u003e We verify and apply all essential operating system and core application patches,\u003c\/span\u003e\u003cspan\u003e keeping your machine stable,\u003c\/span\u003e\u003cspan\u003e efficient,\u003c\/span\u003e\u003cspan\u003e and secure from the newest threats.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003eWith TechWerx,\u003c\/span\u003e\u003cspan\u003e you don't just get a repair; you get a proactively optimized,\u003c\/span\u003e\u003cspan\u003e secure,\u003c\/span\u003e\u003cspan\u003e and resilient system.\u003c\/span\u003e\u003c\/p\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3\u003eNeed Emergency Onsite Assistance?\u003c\/h3\u003e\n\u003cp\u003eCall us directly to check immediate technician availability in your area!\u003c\/p\u003e\n\u003cp\u003e📞 \u003cb\u003eCall 1300 765 611\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e✉️ \u003cb\u003eEmail:\u003c\/b\u003e sales@techwerx.com.au\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"tw-contact\"\u003e\u003ch3\u003eNeed help before you order or book?\u003c\/h3\u003e\n\u003cp\u003eSpeak with TECHWERX about compatibility, repair options or your booking.\u003c\/p\u003e\n\u003cdiv class=\"tw-links\"\u003e\n\u003ca href=\"tel:1300765611\"\u003eCall 1300 765 611\u003c\/a\u003e\u003ca class=\"email\" href=\"mailto:sales@techwerx.com.au\"\u003eEmail TECHWERX\u003c\/a\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"TECHWERX","offers":[{"title":"30 Minutes","offer_id":72006418071690,"sku":null,"price":129.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/5990\/1322\/files\/techwerx-it-onsite-30min.svg?v=1794536350"}],"url":"https:\/\/techwerx.au\/collections\/it-suppport.oembed","provider":"TECHWERX","version":"1.0","type":"link"}