TECHWERX · Repair intake

Tell us about your device

Complete this form after purchasing your assessment. We’ll review your details and contact you about the next step.

$99 assessment · credited towards an approved repair
Order matching: Enter the Shopify order number below. This manual form emails your answers to TECHWERX; staff will match the order and add the details manually. Never enter an account password, Apple Account password or device passcode.

1. Your details

Use the same email as your Shopify order if possible.

2. Your device

Choose a device type to show relevant preparation questions.

3. What’s happening?

Tell us when it started and what you have already tried.

4. Data, access and accessories

Back up important data first. Do not send passwords or passcodes through this form.

Accessories included (select all that apply)

5. Receiving and returning your device

Mail-in address: TECHWERX, PO Box 471, Mornington VIC 3931, Australia. Use tracked, protective packaging; postage to TECHWERX is paid by the customer.

Onsite jobs more than 20 km away incur a $25 travel fee; we’ll confirm with you.

6. Agreement

The $99 fee covers assessment and diagnostics. If you accept our repair quote, the $99 assessment fee is credited towards the approved repair. Free collection is available within 10 km of Mornington, subject to booking. Onsite travel beyond 20 km costs $25. No additional repair work is done without your approval.

Photos cannot be attached here. Email them to sales@techwerx.com.au with your order number.

Your answers are emailed to TECHWERX; staff will match them to your order manually.