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Book a service Call Onsite & Offsite Collection

Book a service Call Onsite & Offsite Collection

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Professional Hands-On Tech Support — Direct to Your Home or Business

Need expert tech help at your location or hands-off hardware pickup?

Book an experienced technician to come directly to you across Bayside Melbourne and the Mornington Peninsula. We diagnose and resolve network, hardware, and software issues on-location or safely collect your device for bench repairs.

đź’ł Transparent Hourly Pricing

  • Base Rate: $168.90 per hour (billed in 15-minute increments after the first hour).

  • Onsite Resolution: If the issue can be fixed at your desk or home, we resolve it right then and there.

  • Offsite Collection: For complex board repairs, deep liquid-damage cleaning, or lengthy data extractions, we transport your device to our service lab—no extra transit fee.

🛠️ What We Handle Onsite

Our mobile technicians come equipped to tackle a wide range of technical issues on the spot:

  • Home & Office Network Setup: Wi-Fi dead zone fixes, router setup, printer connections, and mesh network optimization.

  • New PC/Mac Deployment: System migration, cloud backups, and email integration.

  • Hardware & Peripheral Troubleshooting: External monitors, NAS storage setup, and workstation cable management.

  • Small Business IT Support: Server connections, employee onboarding setup, and network security reviews.

📦 How Offsite Collection Works

When an issue requires specialized lab equipment (like micro-soldering, cleanroom data recovery, or overnight stress testing):

  1. Onsite Pick-Up: Our technician logs the device details and safely packs your unit for transit.

  2. Lab Assessment & Repair: Your device undergoes detailed diagnostics in our dedicated workshop.

  3. Upfront Quote Approval: If additional parts or lab hours are required beyond the initial visit, you receive a fixed quote before we proceed.

  4. Hand-Delivered Back to You: We bring your repaired computer straight back and reconnect everything so it's ready to use.

⚡ How It Works (3 Simple Steps)

  1. Book Your Arrival Window: Choose a date and time slot that suits your schedule.

  2. Technician Arrives: Our specialist inspects your setup, assesses the issue, and gets to work.

  3. Problem Solved: Pay easily on-location via card or receive an automated invoice.

  4. TechWerx: More Than a Quick Fix.Our Signature 5-Point Check, Included on Every Service Call.

    When you call TechWerx for a specific issue, we don't just solve that one problem. We believe in providing complete peace of mind. That’s why we invest extra time in your system to deliver added value and proactive care. No matter the reason for our visit, we perform our comprehensive 5-Point Check to ensure your entire system is running optimally and is fully protected.

    We check and optimize:

    • 1. Cyber Security Protection. We don’t just address immediate issues; we harden your system against future threats. Our check verifies your antivirus is active and properly configured, and we run deep scans to detect and eliminate any hidden malware, spyware, or adware.

    • 2. Tune-Up. We optimize your machine for performance. By cleaning up temporary files, removing bloatware, and managing startup programs, we restore speed and improve efficiency, ensuring your system runs at its peak capability.

    • 3. Backup Check. Your data is irreplaceable. We confirm that your chosen backup solutions (whether cloud or local) are actively running and that recent backups are successful and complete, protecting you against data loss.

    • 4. Hardware Update & Check. Software isn't everything. We visually inspect critical components for signs of failure and, crucially, check for any available firmware or BIOS updates from the hardware manufacturer, ensuring maximum hardware stability and performance.

    • 5. System Updates. Vulnerabilities are the easiest entry point for exploits. We verify and apply all essential operating system and core application patches, keeping your machine stable, efficient, and secure from the newest threats.

    With TechWerx, you don't just get a repair; you get a proactively optimized, secure, and resilient system.

Need Emergency Onsite Assistance?

Call us directly to check immediate technician availability in your area!

đź“ž Call 1300 765 611

✉️ Email: sales@techwerx.com.au

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