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Book a service Call Onsite & Offsite Collection

Book a service Call Onsite & Offsite Collection

Tax included.

Professional Hands-On Tech Support — Direct to Your Home or Business

Need expert tech help at your location or hands-off hardware pickup?

Book an experienced technician to come directly to you across Bayside Melbourne and the Mornington Peninsula. We diagnose and resolve network, hardware, and software issues on-location or safely collect your device for bench repairs.

💳 Transparent Hourly Pricing

  • Base Rate: $168.90 per hour (billed in 15-minute increments after the first hour).

  • Onsite Resolution: If the issue can be fixed at your desk or home, we resolve it right then and there.

  • Offsite Collection: For complex board repairs, deep liquid-damage cleaning, or lengthy data extractions, we transport your device to our service lab—no extra transit fee.

🛠️ What We Handle Onsite

Our mobile technicians come equipped to tackle a wide range of technical issues on the spot:

  • Home & Office Network Setup: Wi-Fi dead zone fixes, router setup, printer connections, and mesh network optimization.

  • New PC/Mac Deployment: System migration, cloud backups, and email integration.

  • Hardware & Peripheral Troubleshooting: External monitors, NAS storage setup, and workstation cable management.

  • Small Business IT Support: Server connections, employee onboarding setup, and network security reviews.

📦 How Offsite Collection Works

When an issue requires specialized lab equipment (like micro-soldering, cleanroom data recovery, or overnight stress testing):

  1. Onsite Pick-Up: Our technician logs the device details and safely packs your unit for transit.

  2. Lab Assessment & Repair: Your device undergoes detailed diagnostics in our dedicated workshop.

  3. Upfront Quote Approval: If additional parts or lab hours are required beyond the initial visit, you receive a fixed quote before we proceed.

  4. Hand-Delivered Back to You: We bring your repaired computer straight back and reconnect everything so it's ready to use.

⚡ How It Works (3 Simple Steps)

  1. Book Your Arrival Window: Choose a date and time slot that suits your schedule.

  2. Technician Arrives: Our specialist inspects your setup, assesses the issue, and gets to work.

  3. Problem Solved: Pay easily on-location via card or receive an automated invoice.

Need Emergency Onsite Assistance?

Call us directly to check immediate technician availability in your area!

📞 Call 1300 765 611

✉️ Email: sales@techwerx.com.au