TECHWERX
Computer & Mac Diagnostic Assessment
Computer & Mac Diagnostic Assessment
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TECHWERX · Professional diagnostics
Find out what's wrong before spending money on repairs.
Computer or Mac not starting, running slowly, overheating or behaving unpredictably? Our technicians assess the fault, explain what we've found and provide a clear repair recommendation.
$99 one-off assessment feeA good repair starts with an accurate diagnosis. Book a TECHWERX assessment for your desktop or laptop and get a clearer understanding of the problem, the options available and the likely cost before deciding what to do next.
What's included in your $99 assessment?
Initial inspection
We discuss the symptoms and inspect the device's condition, startup behaviour and reported faults.
Diagnostic testing
Appropriate tests to investigate likely hardware or software issues, including power, storage, memory and system faults where applicable.
Clear findings
We explain what we've identified in straightforward language and outline the recommended next steps.
Upfront repair quote
Where a repair is possible, we'll provide a quote for your approval before carrying out additional repair work.
How the service works
Book your assessment
Purchase the assessment and contact us to confirm the device and the best service arrangement.
We assess the device
Bring your device to our Mornington workshop or ask us about an available collection or onsite option.
Review your options
We explain the findings and provide a repair quote. Nothing further is done without your approval.
Where can I access this service?
91 Watt Rd, Mornington VIC 3934
Device drop-offs are welcome. Free collection is available within 10km of Mornington, subject to booking availability.
1265 Nepean Hwy, Cheltenham VIC 3192
Cheltenham is an onsite service location only; there are no customer drop-offs or free collections there. Cheltenham customers can use mail-in service or arrange an onsite visit.
Frequently asked questions
No. It covers the assessment and diagnostic work. If a repair is recommended, we'll provide a separate quote for your approval.
Free device collection is available within 10km of Mornington, subject to booking availability. For locations outside that area, contact us to confirm availability and any applicable charges. Onsite jobs more than 20km from Mornington incur a $25 travel fee.
That's entirely your choice. If you accept our repair quote, the $99 assessment fee is credited towards the approved repair. If you choose not to proceed, the assessment fee covers the diagnostic service already provided; you are not obliged to proceed with the quoted repair.
Yes. Let us know what happens when you try to power it on so we can advise on the next step. If it has suffered liquid damage or a drive is making unusual clicking noises, stop using it and contact us first.
Call 1300 765 611 or email sales@techwerx.com.au. Our team can help you choose the right service option.
Repair notice & how to prepare your device
View or download the TECHWERX Customer Repair Notice (PDF)
This information is provided under the Australian Consumer Law. Please read it before sending or presenting your device to TECHWERX.
Data loss warning
During the process of repair, some or all of your stored data may be lost. Please ensure that you have saved this data elsewhere prior to repair.
Refurbished goods and parts notice
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
TECHWERX provides this notice before accepting a device for repair. An assessment booking is for diagnostic assessment; you decide whether to accept a repair quote. We will obtain your approval before proceeding with additional repair work.
Why we may need your device password
A password or suitable user account may be required so our technicians can test the repaired components and confirm the device is operating correctly. The checks depend on the repair:
- Broken screen: We may need access to test the webcam, screen brightness and automatic dimming.
- Liquid damage: We may need access to test functions such as sound, keyboard, trackpad and charging.
- Logic board repair: We may need access to test functions such as sound, keyboard, trackpad and charging.
- New battery: We test charging and can show you the new battery's cycle count and battery health where the device reports this information.
- Software or operating system upgrade: We need an account with appropriate permissions to perform the upgrades you have authorised.
Prefer not to provide your usual password?
Where practical, create a separate temporary user account for our technicians. You may use the temporary password 1234 for that local account. Do not reuse your personal, email or banking password. Some upgrades may require administrator permissions. Remove the temporary account or change its password after the repair is complete.
Our privacy commitment
TECHWERX respects your privacy. Our technicians will not browse your personal files, photos, messages or unrelated applications. Access is used only where reasonably necessary to carry out the work you have authorised and test the repaired components against our testing standards. For an approved software or application upgrade, access may be needed to the relevant system settings or application. TECHWERX maintains strict privacy principles and our technicians are police-checked.
Apple devices: turn on Repair or Trade In
For supported iPhone and iPad devices, Apple's Repair or Trade In feature can help prepare your device for service without fully erasing it. Follow the available option on your device:
Using the Find My app on iPhone or iPad
- Open the Find My app.
- Tap the Devices tab and select the iPhone or iPad that needs repair.
- Under Settings, scroll down and tap Repair or Trade In.
- Tap Enable and enter your Apple Account password to authenticate.
Using iCloud on the web
- Go to iCloud Find Devices and sign in with your Apple Account.
- Select the device that needs service.
- Choose Repair or Trade In, then select Enable and authenticate with your Apple Account password if prompted.
Turn it off after the repair
After your repair is complete, return to Find My or iCloud, select your device, choose Turn Off next to Repair or Trade In, and confirm.
Important: The option and exact steps may vary depending on your device, software version and Apple's current service process. If Stolen Device Protection is enabled, you may need to temporarily turn it off under Settings > Face ID & Passcode before changing Find My settings. Re-enable it afterwards. Do not share your Apple Account password with TECHWERX; enter it yourself on your device or Apple's official website.
Before sending or dropping off your device
- Back up your data, photos, documents and other important files before handing over the device.
- Where supported, enable the manufacturer's repair mode (for example, Samsung Maintenance Mode) before sending the device.
- Where repair access requires it, follow our instructions for disabling Find My, Activation Lock or other security locks. Do not send passwords or passcodes by ordinary post.
- Remove SIM cards, memory cards, cases and accessories unless they are needed to investigate the fault.
- Include a note with your name, order number, contact details and a clear description of the fault.
- Pack the device securely with suitable protective material. Use tracked postage and retain your lodgement receipt.
Posting your device to TECHWERX
Customers may post devices to us from anywhere in Australia. Please purchase the $99 assessment first and include your order details with the device. The customer is responsible for the cost of sending the device to TECHWERX. Contact us before posting if you are unsure how to package or prepare your device.
Mornington VIC 3931
Australia
What happens next? We assess the device and contact you with our findings and a repair quote where applicable. The $99 assessment fee is credited towards the repair if you accept our quote. If you decide not to proceed, the assessment fee covers the diagnostic work. No additional repair work will be carried out without your approval.
This webpage explains our process. The written repair notice will also be provided to you before TECHWERX accepts your device for repair, as required by the Australian Consumer Law.
For more information, visit the ACCC repair notices guidance.
Need help before you order or book?
Speak with TECHWERX about compatibility, repair options or your booking.
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