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Remote Support

Remote Support

Tax included.

Product Title: Standard Remote IT Support (15-Minute Block)

Price: $49.90 AUD 

Fast, pay-as-you-go IT support during standard business hours. Purchase precisely the time you need for non-urgent fixes, system maintenance, and everyday troubleshooting without locked-in contracts.

What’s Included

  • 15 Minutes of One-on-One Remote Assistance: Targeted support for routine software glitches, configuration changes, or general tech queries.

  • Encrypted, One-Time Connection: Safe, temporary screen-sharing—you can watch the technician work and end the session at any moment.

  • Stackable Time Blocks: Need 30 or 45 minutes? Simply increase the quantity at checkout to cover larger jobs.

Ideal For

  • Routine email account setup or password updates

  • Setting up new printers, scanners, or peripheral devices

  • Removing minor adware, browser hijackers, or unwanted bloatware

  • Installing software patches, updates, and driver fixes

  • General computer tune-ups and basic optimization

How It Works

  1. Purchase Your Block: Select your required time and complete checkout.

  2. Schedule & Connect: Use the booking confirmation link to launch our secure remote client during standard operating hours (Monday–Friday, 9:00 AM – 5:00 PM).

  3. Download the Remote Client: Follow the simple link sent to your email to launch our secure remote tool.

  4. Problem Solved: A Techwerx technician handles the fix directly while you watch.

Important Service Details

  • Valid for standard business hours only (9:00 AM – 5:00 PM AEST, Monday through Friday).

  • Unused minutes do not roll over to future dates.

  • For after-hours, weekend, or urgent same-day turnaround, please book our Priority Remote Support.

  • Requires a functioning broadband internet connection on the affected machine.